Frequently Asked Questions

General

Who is SPINDEX for?
What is SPINDEX?
Is SPINDEX free?
What does SPINDEX stand for?
How is SPINDEX different from other table tennis ratings?
What is the SPINDEX rating scale?
Can I use SPINDEX outside the United States?
Do I need a SPINDEX partner club to use SPINDEX?
Do I need special equipment or a referee?
What formats does SPINDEX support?
How can my club become a SPINDEX partner?

Ratings and Accuracy

How do I know my starting SPINDEX rating?
How is a SPINDEX rating calculated?
How quickly does my rating update?
What is the Confidence Level?
Why is Confidence Level (CL) important?
How does inactivity affect my SPINDEX?
What if I think my rating is wrong?

Matches and Reporting

What counts as a SPINDEX-rated match?
How long after playing a SPINDEX match can I submit results?
What happens if a match is submitted incorrectly?
What if my opponent does not confirm the result?
What if someone is gaming the system?

1-on-1 Challenges

What is the 1-on-1 Challenge feature?
How do I start a 1-on-1 Challenge?
Do both players need to confirm the result?
Can I challenge the same opponent repeatedly?
What happens if we disagree on the score?
Do doubles count in 1-on-1 Challenges?

Clubs and Support

What does it mean for a club to be a SPINDEX partner?
Are there any hidden costs to SPINDEX or Stadium?
Does SPINDEX share my personal information?
How would SPINDEX support our club?
I cannot find my club or event. What should I do?
How do I give feedback, report an issue, or request a feature?

Stadium x SPINDEX

What is Stadium?
Do I need Stadium to have a SPINDEX rating?
How do I link my SPINDEX profile to Stadium?
How does a SPINDEX-rated event work on Stadium?
Do players need to do anything special during a Stadium SPINDEX night?